Why use non-toxic cleaning products?

Traditional cleaning products can pose many health concerns, and often contain chemicals associated with cancer, respiratory problems, skin irritation, and other health issues. Our skin constantly absorbs the chemicals we come in contact with daily. Maid Zen only uses natural and safe cleaning products that provide health and safety benefits. Additionally, all the towels we use are steam washed, reaching over 212 degrees Fahrenheit, to ensure they are sanitized properly after each use. We also only use HEPA vacuum filters and microfiber towels, which improve the air quality and reduce allergens.

Do non-toxic cleaning products work effectively?

Yes! Many studies show that they work as well, if not better than regular commercial cleaning products. Our entire product line is made using certified pure essential oils. They are the safest oils available, and they’re free of contaminants, pesticides, and artificial ingredients.

Who will be cleaning my home?

Each employee is thoroughly trained by a qualified, dedicated trainer and receives continuous training throughout their career. Our employees also undergo a rigid screening process to ensure your safety and security.

Will the same team clean my home each time?

Each team is assigned permanently to your home. You’ll get to know and trust your cleaning team, and they’ll specialize at meeting your individual needs.

Do I need to provide equipment?

No. We provide everything and the equipment we use is of high quality. If you choose, you may provide your own equipment or request certain supplies.

How do I pay for your services?

Payment is due on the day of service. You may pay by providing a credit card to be on file or by leaving a check on the kitchen counter.

Do I have to be at my home when you clean?

No. Many of our clients are not home when we clean. However, we do need permission to enter your home along with a key. If we do not have access to your home when we arrive and there is no key available, a lock out fee of $60 or 50% of the cleaning price may be assessed, whichever is higher.

What do I do if I need to cancel?

Please call our office in the event that you must reschedule your appointment. Please give as much notice as possible.

Are you insured?

Yes. We are bonded and insured.

Do you offer referral discounts?

Absolutely! If you refer a friend, you get 50% off your next cleaning.

Why should we choose your company over another?

There are plenty of reasons to choose us. We use high quality and safe cleaning products for you, your family, and the environment. Our employees are friendly and efficient and they have passed our extensive background checks. Once hired, we provide extensive training in the best cleaning techniques in the industry. Finally, we fully stand behind our work. If you’re not completely satisfied, we’ll make it right by cheerfully re-cleaning the affected areas for free.

What should I do to prepare for my home cleaning?

In order to get the most effective cleaning experience, please de-clutter as much as possible. The night before we arrive, please kindly take a moment to tidy up your home so we can focus on cleaning rather than picking up.

Will it cost the same each time you come to my house?

At the initial visit, we deep clean your home which takes additional time and costs slightly more than a regular cleaning. After that, the price will always be the same. We will come within the same cleaning window, which is either between 8am and 12pm or 11am and 3pm. If you prefer, your cleaning team can call or text 30 minutes before they arrive.

I didn’t see my question on this list, how can I get my questions answered?

A Maid Zen representative would be delighted to answer any of you questions. Please call us at 832-229-1053 or email us at contact@maid-zen.com.

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